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| 1. Do you have samples of your work for us to see? |
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Answer:
Yes, we provide you with FREE samples of our previous work and our selection of papers. All you have to do is send us your address to our email. |
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| 2. Which type of file do you use for printing? |
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Answer:
We use Adobe Illustrator files (.ai) which provide the best result; since they are vector files, they give a 100% clear printing. We also take Adobe Photoshop files (.psd), but the clarity of the final product may be reduced to about 95% due to the bitmap format of .psd files. We don’t recommend printing from .jpg files; .jpg files are image files comprised of tiny pixels. If the file used for printing isn’t clear, the final result will be blurry. |
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| 3. Do you provide color proofs before the actal printing? |
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Answer:
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Best seller business cards |
free color proofing service; proofs will be sent to you via registered mail |
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Luxury business cards |
free color proofing service; proofs will be sent to you via registered mail |
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Premium business cards |
free color proofing service; proofs will be sent to you via registered mail |
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Classic business cards |
free color proofing service; proofs will be sent to you via registered mail |
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Economy business cards |
free color proofing service; proofs will be sent to you via registered mail |
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PVC business cards |
free color proofing service; proofs will be sent to you via registered mail |
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For other products, our rates for our color proofing service are TBD |
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| 4. How long does it take to create a design based on one of your templates? |
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| Answer: |
Business/namecard designs |
Silver package, 5 days |
Gold package, 7 days |
Platinum package, 10 days |
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Logo design |
Silver package, 5 days |
Gold package, 7 days |
Platinum package, 10 days |
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Letterhead design |
5 days |
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Envelope design |
5 days |
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Invitation card designs |
Silver package, 5 days |
Gold package, 7 days |
Platinum package, 10 days |
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Folder design |
Silver package, 5 days |
Gold package, 7 days |
Platinum package, 10 days |
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Poster design (A3, A2, A1, A0) |
7 days |
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Brochure design (1-2 pages, A4) |
5-7 days |
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Brochure design (4-6 pages, A4) |
10 days |
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Brochure design (8 pages, A4) |
12 days |
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Booklet or catalogue design (12-40 pages, A4) |
15-30 days |
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| 5. Does it take long to print an order? |
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Answer:
If it’s a small order (approximately 1000 pcs), then the timeframe will be as follows.
For larger or smaller orders, we will adjust the timeframe accordingly. |
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Printing of business cards under the following categories: best sellers, premium, classic |
2-4 days |
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Printing of business cards under the following categories: pvc, luxury |
10-14 days |
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Printing of letterheads paper: |
10-14 days |
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Printing of envelopes: |
10-14 days |
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Printing of invitation cards: |
3-5 days |
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Printing of folders: |
10-14 days |
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Printing of various posters and signs: |
3-5 days |
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Printing of 1-2 page A4 brochures |
3-5 days |
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Printing of 4-6 page A4 brochures |
10-14 days |
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Printing of 8 page A4 brochures |
12-16 days |
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Printing of booklets, catalogues of 12-40 A4 pages |
15-20 days |
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| 6. How do I start if I want to place an order? |
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Answer
our workflow is as follows. |
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Orders |
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Customers may approve and sign or issue purchase orders and send them to us at
or fax them to +66 2 654 3179, according to the quotation sent to you. |
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Put down a deposit or credit |
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New customers are requested to pay 100% in full before we start work on your order. |
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Former customers (who have not placed orders with us frequently) are requested to pay a 50% deposit before starting work, and the other 50% when the job is done, before delivery. |
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Former customers (who regularly place orders with us) pay 100% in full before delivery. |
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Former customers (who regularly place orders with us and are our business partners) we provide credit periods of 7, 15, 30 days, depending on our agreement. |
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Begin the work process |
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If you want us to make a design for you, you must send all the details, photos/images, desired color scheme, sample images/references that illustrate what style you want and your tastes and preferences so that we can use them for guidance during the design process and create a design that pleases you. |
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If you already have a completed design and only want to engage us for the printing process, you must provide us with the printing specifications such as how many folds (for a brochure) or the number of colors, or various special printing techniques that you want applied. Also send us your completed design file that is ready for print. We will proceed with the next steps of the workflow until the job is completed. | If you want to print only have to inform you that Spec requirements do want to do some kind, like a fold a few colors where a special print-ready file and submit it to us. We'll start on the process until its completion.
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If you want to print only have to inform you that Spec requirements do want to do some kind, like a fold a few colors where a special print-ready file and submit it to us. We'll start on the process until its completion. |
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When the work is finished |
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For new customers - staff from our delivery department will call to notify you before delivery regarding appointment time, and to request a map of your location. |
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For old customer - staff from our delivery department will call to notify you before delivery regarding appointment time, and to request a map of your location, as well as make an appointment for bill placement. Please pay according to the due date as agreed upon. |
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| 7. Do you have a delivery service? |
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Answer:
Yes, and we have specific delivery charges according to our company’s rates, except in the case of those products which are on promotion, for which we might provide free delivery. |
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